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What You Agree To When You Use pokerpages

Every account on pokerpages is subject to the terms below, which govern how we handle your data, your wallet activity across PayPal, Venmo, and Play+, and your access rights under applicable state law.

State-by-state eligibilityPayPal, Venmo, Play+ coveredAccount data rightsCookie and tracking policyContact paths for policy questions
pokerpages What You Agree To When You Use pokerpages
ACCOUNT SECURITY

How We Protect Your Data and Account Access

Security on pokerpages covers both your financial data and your personal information. Payment credentials for PayPal, Venmo, and Play+ are never stored on our servers — transactions route through each provider's own encrypted environment. Your account is protected by two-factor authentication, which you set up during registration and can update from the Security tab in account settings. We do not share your data with third-party marketers.

Payment Data Handling

PayPal, Venmo, and Play+ transactions process through each provider's encrypted environment. We receive confirmation of payment but never store your payment credentials on our systems.

Two-Factor Authentication

Your account uses two-factor authentication by default. You receive a one-time code to your registered phone number each time you log in from a new device or browser.

Data Retention and Deletion

We keep your account data for the period required by state law. After account closure, you can request full data deletion by contacting support — some records are retained as legally required.

Requesting Your Records

Submit a data-access request through the email support channel. We'll confirm your identity via your registered address, then send a copy of your account data within the response window.

POLICY CONTACT

Reach Us About Legal or Account Questions

If a policy clause isn't clear, or you want to request a copy of your account data, our support team handles those requests directly. Reach us through live chat inside your account dashboard, by email at the address listed in the footer, or through the in-app help form on mobile. Policy-related requests — data access, correction, or deletion — are handled separately from general account support and typically receive a written response.

Live Chat Access live chat from inside your account dashboard. Use this for urgent policy questions or to flag a terms dispute before it affects your wallet or access.
Email Support Send policy or data requests to the support email in the site footer. Written requests for data access, correction, or account deletion are handled through this channel.
In-App Help Form On mobile, open the account menu and tap Help to submit a support ticket. Attach screenshots of any policy notice or transaction you're questioning for faster handling.

Answers to Common Legal and Policy Questions

These cover the policy questions we hear most often — from eligibility by state to what happens with your data when you close an account.

No. Access depends on state law. We verify your state during identity verification and restrict accounts in states where online gaming is not currently permitted under local law.

We collect the details you provide at registration — name, address, date of birth, and payment method info — plus device and session data used for fraud prevention and legal compliance.

Email support using the address in the footer. We'll verify your identity through your registered email address and send your data within the timeframe required by applicable state law.

Yes. Submit a deletion request through email support after closing your account. Some transaction records are kept for the legally required retention period before permanent deletion.

Yes. When you fund or withdraw through PayPal or Venmo, those platforms apply their own privacy practices. We recommend reviewing both our policy and the relevant provider's terms.

The full terms of use, privacy policy, and Play+ cardholder supplement are linked in the footer on every page. Read them before completing registration — they become binding at account creation.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.